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The EDGE Client Journey
EDGE-Certification
Enrollment in this course is by invitation only
Module Update Notice
This module has been fully updated in November 2025 to align with the EDGE Standards Version 6.
This update ensures all content reflects the EDGE Standards Version 6, which are effective from 1 January 2026.
To understand the changes from v5.3 to v6, visit our dedicated deep dive course explaining the updates broken down by source of information, here, or access the course directly through the “courses” tab at the top left of your screen.
About This Course
Welcome back to the EDGE eLearning Series!
This module will provide an overview of the Client Journey with EDGE Strategy by detailing the step-by-step journey to certification, and the role of the EDGE Customer Experience Team at each of these stages.
You will learn about the pre-assessment preparations, gain a detailed understanding of the assessment process, learn the difference between absolute and relative benchmarking, and understand the process of monitoring post-certification progress.