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The EDGE Client Journey
EDGE-Certification
Enrollment in this course is by invitation only
About This Course
Welcome back to the EDGE eLearning Series!
This module will provide an overview of the Client Journey with EDGE Strategy by detailing the step-by-step journey to certification, and the role of the EDGE Customer Experience Team at each of these stages.
You will learn about the pre-assessment preparations, gain a detailed understanding of the assessment process, learn the difference between absolute and relative benchmarking, and understand the process of monitoring post-certification progress.